Course Curriculum
Targeted Learning: 30 Essential Pillars of Retail
01
Inventory & Merchandising
The 10 Core Essentials:
- Merchandising Basics
- Stock Rotation (FIFO)
- Visual Display Logic
- Inventory Auditing
- Loss Prevention Tactics
- SKU Management
- Warehouse Coordination
- Damaged Goods Protocol
- Shelf Space Optimization
- Vendor Drop-off Basics
02
Sales & Customer Psychology
The 10 Core Essentials:
- Basket Value Upselling
- Cross-Selling Pairs
- Customer Greeting (Retail)
- Product Demo Skills
- Managing Floor Footfall
- Objection Handling (Price)
- Fitting Room Etiquette
- Loyalty Program Pitching
- Seasonal Promo Logic
- Closing the Store Sale
03
Store Admin & POS
The 10 Core Essentials:
- Billing & POS Basics
- Cash Float Management
- Return & Exchange Flow
- Opening/Closing Checklists
- Store Safety Protocols
- Shoplifting Prevention
- Basic Petty Cash Reporting
- Staff Shift Handover
- Customer Feedback Logs
- Daily Sales Reporting